MotoMax receives hundreds of customer queries daily regarding the maintenance and servicing of industrial motors. Deskhero's ticket management system allows MotoMax to handle these queries efficiently, ensuring no customer query goes unanswered.
The AI capabilities of Deskhero are leveraged to generate suggested replies based on previous tickets and knowledge base articles. This feature has significantly reduced the time spent by MotoMax's customer support team on each query, allowing them to handle more queries in less time.
The comprehensive search bar powered by OpenAI Embeddings helps MotoMax's customer support team find relevant content quickly. This feature has improved the quality of responses provided to customers, leading to increased customer satisfaction.
Deskhero's website scraping feature is used by MotoMax to keep their knowledge base updated with the latest information from manufacturer websites. This ensures that MotoMax's customer support team always has the most up-to-date information at their fingertips.
Finally, the REST API provided by Deskhero allows MotoMax to integrate their existing systems with Deskhero, ensuring seamless data flow and improved efficiency.
How does Deskhero's AI capabilities improve the efficiency of MotoMax's customer support?
Deskhero's AI capabilities generate suggested replies based on previous tickets and knowledge base articles, reducing the time spent by MotoMax's customer support team on each query. The comprehensive search bar powered by OpenAI Embeddings also helps the team find relevant content quickly, improving the quality of responses provided to customers.
How does MotoMax use Deskhero's website scraping feature?
MotoMax uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from manufacturer websites. This ensures that their customer support team always has the most up-to-date information at their fingertips.
How does MotoMax integrate their existing systems with Deskhero?
MotoMax uses the REST API provided by Deskhero to integrate their existing systems with Deskhero, ensuring seamless data flow and improved efficiency.
* This article provides an example of how a fictive company in the Industrial Machinery Maintenance and Servicing of Motors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
