ServoTech handles a multitude of customer queries daily, ranging from simple troubleshooting to complex servicing issues. Deskhero's structured data lists and custom fields allow ServoTech to categorize and prioritize these queries effectively.
Deskhero's AI capabilities are utilized to generate suggested replies based on OpenAI Embeddings from previous tickets and knowledge base articles. This has significantly reduced the response time, thereby increasing customer satisfaction.
The comprehensive search bar powered by OpenAI Embeddings enables ServoTech's customer support team to quickly find relevant content from their vast knowledge base and uploaded files like policies, manuals, and presentations.
Deskhero's website scraping feature is used to keep ServoTech's knowledge base updated with the latest information from various motor manufacturers' websites, ensuring that the customer support team is always equipped with the most current information.
ServoTech also leverages Deskhero's REST API to integrate their existing CRM and ERP systems with Deskhero, ensuring a seamless flow of data and enhanced operational efficiency.
How does Deskhero's AI capabilities enhance ServoTech's customer service?
Deskhero's AI capabilities generate suggested replies based on previous tickets and knowledge base articles, reducing the response time and increasing customer satisfaction. The comprehensive search bar powered by OpenAI Embeddings also enables the customer support team to quickly find relevant content from their vast knowledge base.
How does ServoTech keep their knowledge base updated?
ServoTech uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from various motor manufacturers' websites.
How does ServoTech integrate their existing systems with Deskhero?
ServoTech uses the REST API provided by Deskhero to integrate their existing CRM and ERP systems with Deskhero, ensuring a seamless flow of data and enhanced operational efficiency.
* This article provides an example of how a fictive company in the Industrial Machinery Maintenance and Servicing of Motors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
