IndusMach deals with numerous customer queries every day regarding the maintenance and servicing of industrial machinery. Deskhero's user groups and ticket management system enable IndusMach to manage these queries effectively, ensuring prompt and accurate responses.
Deskhero's AI capabilities are harnessed to generate suggested replies based on OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. This has considerably reduced the time taken to respond to customer queries, thereby improving customer satisfaction.
The comprehensive search bar powered by OpenAI Embeddings allows IndusMach's customer support team to quickly find relevant content from their extensive knowledge base and scraped website data.
Deskhero's website scraping feature is employed to keep IndusMach's knowledge base updated with the latest information from machinery manufacturers' websites, ensuring that the customer support team always has the most recent information.
Lastly, IndusMach uses Deskhero's REST API to integrate their existing systems with Deskhero, ensuring seamless data flow and improved operational efficiency.
How does Deskhero's AI capabilities improve the efficiency of IndusMach's customer support?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and uploaded files, reducing the time taken to respond to customer queries. The comprehensive search bar powered by OpenAI Embeddings also allows the customer support team to quickly find relevant content.
How does IndusMach keep their knowledge base updated?
IndusMach uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from machinery manufacturers' websites.
How does IndusMach integrate their existing systems with Deskhero?
IndusMach uses the REST API provided by Deskhero to integrate their existing systems with Deskhero, ensuring seamless data flow and improved operational efficiency.
* This article provides an example of how a fictive company in the Industrial Machinery Maintenance and Servicing of Motors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
