Industrial Maintenance Corp has an extensive knowledge base consisting of thousands of articles, manuals, and guides. The company uses Deskhero's AI capabilities to automatically generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This feature saves the company a significant amount of time and resources that would otherwise be spent on manually creating and updating articles.
The AI also uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance the search results in the knowledge base. This makes it easier for both support agents and customers to find relevant information quickly and efficiently.
Furthermore, the company uses Deskhero's custom email domains and user groups to manage their customer support team more effectively. They can create specific email domains for different types of inquiries, and assign user groups based on expertise or responsibility. This helps to ensure that each ticket is handled by the most appropriate person.
The company has also integrated Deskhero's REST API into their own systems, allowing them to automate certain aspects of their customer support process. For example, they can automatically generate tickets from customer emails or website inquiries, and update their knowledge base with new solutions suggested by the AI.
Overall, Deskhero's AI capabilities have enabled Industrial Maintenance Corp to significantly improve their knowledge base and search results, leading to higher customer satisfaction rates.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can automatically generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. It uses OpenAI Embeddings to understand the content of these files and convert them into articles.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to enhance the search results in the knowledge base, making it easier for users to find relevant information.
Can Deskhero's AI capabilities be integrated into other systems?
Yes, Deskhero's REST API allows you to integrate its AI capabilities into your own systems. This can be used to automate certain aspects of your customer support process, such as generating tickets from customer emails or website inquiries.
* This article provides an example of how a fictive company in the Industrial Mechanics and Maintenance Technologies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
