IronGate Infrastructure uses Deskhero's AI capabilities to manage the high volume of customer support tickets they receive daily. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies, significantly reducing the time taken to respond to customer queries.
The AI-powered comprehensive search bar helps IronGate's support team find relevant content quickly, enhancing their efficiency. This feature is particularly useful when dealing with complex technical queries that require referencing multiple sources.
IronGate also utilizes Deskhero's custom fields and structured data lists to categorize and prioritize tickets, ensuring critical issues are addressed promptly. The kanban board provides a visual overview of all tickets, making it easier for the team to manage their workload.
Deskhero's REST API allows IronGate to integrate their existing systems with the platform, creating a seamless workflow. This integration also enables the AI to access more data, improving its accuracy in suggesting replies and finding relevant content.
Overall, Deskhero's advanced AI capabilities have enabled IronGate Infrastructure to enhance their customer support services, improve response times, and increase customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to find relevant content from various sources, including previous tickets, knowledge base articles, uploaded files, and scraped website data.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for integration with existing systems, enabling a seamless workflow and providing the AI with more data to improve its performance.
* This article provides an example of how a fictive company in the Industrial Plant Construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
