Optima Process Engineering has a diverse range of services that require comprehensive documentation. With Deskhero, they manage to create a robust knowledge base by generating articles from Word, PowerPoint, PDF files, and even scraped website data. The AI capabilities of Deskhero make this process efficient and seamless.
The company also uses Deskhero's AI capabilities to enhance the accessibility of their knowledge base. By leveraging OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files, the AI improves the search functionality, making it easier for the support team to find the information they need.
Deskhero's AI capabilities also extend to generating suggested replies based on the knowledge base. By analyzing the context of the customer's query, the AI generates potential responses that the support team can use. This feature not only speeds up the response time but also ensures consistency in the quality of support provided.
Furthermore, Optima uses Deskhero's custom fields and user groups features to categorize their customers and their queries. This categorization helps in prioritizing the tickets and assigning them to the right support team member.
Overall, Deskhero's AI capabilities have significantly improved Optima's knowledge base, resulting in faster resolution of customer queries and increased efficiency.
How does Deskhero's AI capabilities help in creating a knowledge base?
Deskhero's AI capabilities generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data, making the process efficient and seamless.
How does Deskhero enhance the accessibility of the knowledge base?
By leveraging OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero's AI improves the search functionality, making it easier to find the information needed.
How does Deskhero generate suggested replies based on the knowledge base?
By analyzing the context of the customer's query, Deskhero's AI generates potential responses that the support team can use.
* This article provides an example of how a fictive company in the Industrial Process Improvement Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
