RoofMaster Inc. deals with a high volume of customer queries daily, ranging from simple inquiries about their services to complex technical questions about their roofing solutions. With Deskhero's AI capabilities, the company can quickly sift through previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content for each query.
The AI leverages OpenAI Embeddings to generate suggested replies, which has significantly reduced the time taken to respond to customer queries. This has not only improved the efficiency of the support team but also enhanced customer satisfaction levels.
Deskhero's comprehensive search bar, powered by AI, has made it easier for the support team to find relevant information quickly. This feature is particularly useful when dealing with complex technical queries that require detailed information.
The AI capabilities of Deskhero have also been used to enhance the company's knowledge base. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has resulted in a rich and comprehensive knowledge base that is constantly updated with relevant information.
Finally, the REST API provided by Deskhero has allowed RoofMaster Inc. to integrate the platform with their existing systems, further enhancing the efficiency of their operations.
How does Deskhero's AI improve the efficiency of the support team?
Deskhero's AI improves the efficiency of the support team by quickly finding relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. It also generates suggested replies, reducing the time taken to respond to customer queries.
How does the AI enhance the company's knowledge base?
The AI enhances the company's knowledge base by generating articles from Word, PowerPoint, PDF files, and scraping data from the company's website. This results in a rich and comprehensive knowledge base that is constantly updated with relevant information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, further enhancing operational efficiency.
* This article provides an example of how a fictive company in the Industrial Roofing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
