StitchMaster Inc receives hundreds of customer inquiries daily about machine operation, maintenance, and troubleshooting. The company uses Deskhero's ticket management system to efficiently handle these inquiries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant responses, reducing the time spent by support agents on each ticket.
With the help of Deskhero's custom fields and structured data lists, StitchMaster Inc categorizes each ticket based on the type of inquiry, machine model, and other relevant factors. This helps in prioritizing the tickets and assigning them to the right support agents.
Deskhero's AI leverages OpenAI Embeddings from the company's uploaded manuals and policies to enhance search results. This allows support agents to quickly find relevant information and provide accurate responses to customers.
The company also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their own website and other relevant online resources. This ensures that the AI always has the most recent and relevant information to generate suggested replies.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency of StitchMaster Inc's customer support, leading to higher customer satisfaction.
How does Deskhero's AI suggest responses to tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies to tickets.
How does Deskhero help in prioritizing and assigning tickets?
Deskhero allows you to create custom fields and structured data lists for categorizing tickets. This helps in prioritizing the tickets based on their urgency and assigning them to the right support agents.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature to gather the latest information from your website and other relevant online resources. This information is added to the knowledge base to ensure that the AI always has the most recent and relevant information.
* This article provides an example of how a fictive company in the Industrial Sewing Machines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
