ThreadTech Solutions has an extensive knowledge base consisting of manuals, troubleshooting guides, and other resources. The company uses Deskhero's AI capabilities to generate knowledge base articles from Word, PowerPoint, and PDF files. This significantly reduces the time and effort required to maintain the knowledge base.
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles and uploaded files to enhance the search functionality. This allows customers and support agents to quickly find relevant information, improving the efficiency of customer support.
The company also uses Deskhero's website scraping feature to gather the latest information from their website and other relevant online resources. This information is added to the knowledge base, ensuring that it always contains the most recent and relevant information.
With the help of Deskhero's REST API, ThreadTech Solutions has integrated the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero across their entire customer support infrastructure.
Overall, Deskhero's advanced AI capabilities have enabled ThreadTech Solutions to manage their knowledge base more efficiently, leading to improved customer support.
How does Deskhero's AI enhance the search functionality of the knowledge base?
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles and uploaded files to find relevant content. This enhances the search functionality, allowing customers and support agents to quickly find the information they need.
How does Deskhero generate knowledge base articles from files?
Deskhero's AI analyzes the content of Word, PowerPoint, and PDF files and generates knowledge base articles based on this content. This automates the process of maintaining the knowledge base.
How does Deskhero's REST API benefit ThreadTech Solutions?
With Deskhero's REST API, ThreadTech Solutions can integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero across their entire customer support infrastructure.
* This article provides an example of how a fictive company in the Industrial Sewing Machines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
