StaffPro Industrial receives hundreds of inquiries daily, ranging from job applications to client requests for staff. With Deskhero, they have been able to automate the process of sorting and responding to these inquiries using the platform's advanced AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies, significantly reducing response time.
The AI-powered comprehensive search bar has made it easier for StaffPro's support team to find relevant content quickly. The AI uses embeddings from various sources to enhance search results, enabling the team to provide accurate and timely responses to customer queries.
With Deskhero, StaffPro has also been able to create a more organized and efficient ticket management system. The AI capabilities allow the system to automatically categorize and prioritize tickets based on their content, ensuring that urgent matters are attended to promptly.
Deskhero's knowledge base feature has been instrumental in providing self-service options to StaffPro's customers. The AI capabilities enable the generation of knowledge base articles from word, powerpoint, pdf files, and even scraped website data, providing a rich resource for customers to find answers to their questions.
Overall, StaffPro Industrial has found Deskhero's AI capabilities to be a game-changer in their customer support operations, improving efficiency, reducing response time, and enhancing customer satisfaction.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content of the tickets. It then categorizes and prioritizes them accordingly, ensuring that urgent matters are attended to promptly.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide more relevant and accurate search results.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from various file types including word, powerpoint, and pdf files. It can also scrape data from websites to create comprehensive and informative articles.
* This article provides an example of how a fictive company in the Industrial staffing services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
