WarehouseLettings Inc. uses Deskhero's AI capabilities to handle a high volume of customer queries regarding warehouse availability, pricing, and leasing terms. By leveraging OpenAI Embeddings from previous tickets, the AI suggests replies, significantly reducing the time taken to respond to customers.
The custom fields feature allows WarehouseLettings to categorize tickets based on warehouse type, location, size, and other specific parameters. This structured data assists the AI in providing more accurate and relevant suggestions.
Using Deskhero's website scraping feature, WarehouseLettings keeps track of changes in warehouse listings on competitor websites. This information is used to update their knowledge base, ensuring customers always have the most current information.
WarehouseLettings also utilizes the REST API to integrate Deskhero with its existing CRM and property management systems. This integration allows the AI to access a wider range of data, improving its effectiveness and accuracy.
Lastly, the Kanban board feature provides a visual overview of all ongoing tickets, enabling the team to track progress and identify any potential issues. The AI uses this data to optimize workflows and improve overall efficiency.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies to new inquiries. This significantly reduces the time required to draft responses.
How does Deskhero integrate with existing systems?
Deskhero provides a REST API that allows it to integrate seamlessly with your existing CRM and property management systems.
How does Deskhero's AI use the Kanban board to optimize workflows?
The AI analyzes the data from the Kanban board to identify bottlenecks and suggest improvements to workflows.
* This article provides an example of how a fictive company in the Industrial and Warehouse Property Lettings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
