BlueWave Infrastructure handles a high volume of customer inquiries daily, ranging from project updates to technical issues. The company found it challenging to manage these inquiries efficiently until they implemented Deskhero. The platform's AI capabilities now enable them to generate suggested replies quickly based on previous tickets, knowledge base articles, uploaded files, and scraped website data.
The AI-powered search bar provided by Deskhero has significantly improved the productivity of BlueWave's customer service team. The AI uses OpenAI Embeddings to find relevant content from various sources, enhancing the search results and enabling the team to provide accurate responses swiftly.
BlueWave Infrastructure also benefits from Deskhero's ability to generate knowledge base articles from word, powerpoint, and pdf files. This feature has simplified the process of creating and updating their knowledge base, saving valuable time and resources.
Deskhero's REST API has allowed BlueWave Infrastructure to integrate the platform with their existing systems seamlessly. This integration has further improved the efficiency of their customer support operations.
Overall, Deskhero's advanced AI capabilities have revolutionized BlueWave Infrastructure's customer support services, resulting in improved customer satisfaction and increased operational efficiency.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This information is then used to generate suggested replies, significantly reducing the time it takes to respond to customer queries.
How does Deskhero's AI enhance the search results?
Deskhero's AI-powered search bar uses OpenAI Embeddings to find relevant content from various sources, enhancing the accuracy and relevance of the search results.
How does Deskhero integrate with existing systems?
Deskhero provides a REST API that allows for seamless integration with existing systems, improving the efficiency of customer support operations.
* This article provides an example of how a fictive company in the Industrial Water Project Construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
