LittleStars Nursery receives numerous queries from parents daily, ranging from admission processes to specific care routines. Using Deskhero's ticket management feature, they are able to categorize and prioritize these queries effectively. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing response time.
The custom fields feature allows LittleStars to capture specific information about each query, such as the child's age or the nature of the query. This data is used by the AI to provide more personalized responses. The AI also uses OpenAI embeddings to enhance search results, making it easier for the support team to find relevant information.
Deskhero's knowledge base is a valuable resource for LittleStars. The AI can generate articles from various file formats like Word, PowerPoint, and PDF, which are then used to answer common queries. This reduces the workload on the support team and allows them to focus on more complex issues.
Deskhero's website scraping feature is used to keep the knowledge base updated with the latest information from reputable infant and toddler care websites. The AI analyzes this data to provide up-to-date and accurate responses to queries.
Through the REST API, LittleStars integrates Deskhero with their existing systems, ensuring a seamless flow of information. The advanced AI capabilities of Deskhero have transformed LittleStars' customer support, making it more efficient and effective.
How does Deskhero's AI help in providing personalized responses?
Deskhero's AI uses the data captured in custom fields to provide personalized responses. It also analyzes previous tickets and knowledge base articles to suggest relevant replies.
How does Deskhero ensure the knowledge base is always updated?
Deskhero uses a website scraping feature to gather the latest information from reputable infant and toddler care websites. The AI analyzes this data to provide up-to-date and accurate responses.
Can Deskhero be integrated with existing systems?
Yes, Deskhero can be integrated with existing systems through its REST API, ensuring a seamless flow of information.
* This article provides an example of how a fictive company in the Infant and Toddler Care industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
