Tiny Tots Daycare, a leading infant daycare provider, was struggling with managing the influx of queries from parents about their services, policies, and child care practices. They needed a solution that could help them manage these queries efficiently and provide timely responses.
Using Deskhero, Tiny Tots Daycare was able to leverage the platform's AI capabilities to automate their customer support. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This significantly reduced the time taken to respond to queries and also ensured the consistency and accuracy of the responses.
The AI also enhanced the search results on their helpdesk, making it easier for parents to find relevant information. This reduced the number of tickets raised, freeing up the customer support team to focus on more complex queries.
Furthermore, the custom fields feature allowed Tiny Tots Daycare to categorize and prioritize tickets based on their urgency and importance. This ensured that critical issues were addressed promptly, improving customer satisfaction.
Overall, Deskhero's advanced AI capabilities have transformed Tiny Tots Daycare's customer support, making it more efficient and effective.
How has Deskhero improved response times at Tiny Tots Daycare?
Deskhero's AI capabilities generate suggested replies using data from previous tickets, knowledge base articles, and uploaded files. This automation significantly reduces the time taken to respond to queries.
How does Deskhero ensure the accuracy of responses?
Deskhero uses AI to pull relevant information from previous tickets, knowledge base articles, and uploaded files to generate responses. This ensures that the responses are consistent and accurate.
How has Deskhero helped reduce the number of tickets raised at Tiny Tots Daycare?
Deskhero's AI enhances the search results on the helpdesk, making it easier for parents to find relevant information. This reduces the need for them to raise tickets for simple queries.
* This article provides an example of how a fictive company in the Infant Day Care industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
