Little Angels Daycare, a renowned infant daycare provider, was looking for a way to make their knowledge base more accessible and user-friendly. They wanted to reduce the number of tickets raised for simple queries and free up their customer support team to focus on more complex issues.
Using Deskhero, Little Angels Daycare was able to leverage the platform's AI capabilities to enhance their knowledge base. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to improve the search results. This made it easier for parents to find relevant information, reducing the need for them to raise tickets.
The AI also generated suggested replies using this data, which were added to the knowledge base. This further enriched the knowledge base and made it a comprehensive resource for parents.
Furthermore, the custom fields feature allowed Little Angels Daycare to categorize and prioritize tickets based on their urgency and importance. This ensured that critical issues were addressed promptly, improving customer satisfaction.
Overall, Deskhero's advanced AI capabilities have significantly improved Little Angels Daycare's knowledge base, making it a valuable resource for parents and reducing the load on their customer support team.
How has Deskhero improved the knowledge base at Little Angels Daycare?
Deskhero's AI capabilities use data from previous tickets, knowledge base articles, and uploaded files to improve search results and generate suggested replies. This makes it easier for parents to find relevant information and enriches the knowledge base.
How does Deskhero help reduce the number of tickets raised at Little Angels Daycare?
By enhancing the search results and enriching the knowledge base, Deskhero makes it easier for parents to find the information they need. This reduces the need for them to raise tickets for simple queries.
How has Deskhero improved customer satisfaction at Little Angels Daycare?
Deskhero has improved customer satisfaction at Little Angels Daycare by making it easier for parents to find relevant information, reducing the time taken to respond to queries, and ensuring that critical issues are addressed promptly.
* This article provides an example of how a fictive company in the Infant Day Care industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
