Babes & Bubbles Daycare, a popular infant daycare center, was facing challenges in managing their customer support tickets. They needed a solution that could help them handle the volume of tickets, prioritize them effectively, and provide timely and accurate responses.
With Deskhero, Babes & Bubbles Daycare was able to leverage the platform's AI capabilities to automate their ticket management. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This not only sped up the response times but also ensured the quality of the responses.
The AI also enhanced the search results on their helpdesk, enabling parents to find relevant information quickly and easily. This reduced the number of tickets raised for simple queries, allowing the customer support team to focus on more complex issues.
Additionally, the custom fields feature allowed Babes & Bubbles Daycare to categorize and prioritize tickets based on their urgency and importance. This ensured that critical issues were addressed promptly, improving customer satisfaction.
Overall, Deskhero's advanced AI capabilities have revolutionized Babes & Bubbles Daycare's ticket management, making it more efficient and effective.
How has Deskhero improved ticket management at Babes & Bubbles Daycare?
Deskhero's AI capabilities generate suggested replies using data from previous tickets, knowledge base articles, and uploaded files. This automation speeds up response times and improves the quality of responses. The AI also enhances search results, reducing the number of tickets raised for simple queries.
How does Deskhero help prioritize tickets at Babes & Bubbles Daycare?
Deskhero's custom fields feature allows Babes & Bubbles Daycare to categorize and prioritize tickets based on their urgency and importance. This ensures that critical issues are addressed promptly.
How has Deskhero improved customer satisfaction at Babes & Bubbles Daycare?
By speeding up response times, improving the quality of responses, and ensuring that critical issues are addressed promptly, Deskhero has significantly improved customer satisfaction at Babes & Bubbles Daycare.
* This article provides an example of how a fictive company in the Infant Day Care industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
