TechGuru Consulting has a vast knowledge base, including numerous articles, manuals, and policies. With Deskhero's AI capabilities, they can now automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This has drastically reduced the time and effort required to maintain and update their knowledge base.
Deskhero's advanced AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies. This feature has enabled TechGuru's support team to provide faster and more accurate responses to customer inquiries.
The AI-powered comprehensive search bar has significantly improved the efficiency of TechGuru's support team. It allows them to quickly find relevant information from the knowledge base, previous tickets, and scraped website data. This has resulted in quicker resolution times and increased customer satisfaction.
TechGuru also utilizes Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further enhanced the efficiency of their support operations.
Overall, Deskhero's advanced AI capabilities have transformed TechGuru's customer support and helpdesk services, making them more efficient and effective.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to quickly find relevant information from the knowledge base, previous tickets, and scraped website data.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Information Technology Consulting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
