BuildMax deals with a large volume of customer inquiries every day. With Deskhero's AI capabilities, BuildMax has been able to automate the process of sorting and prioritizing these inquiries. The AI system uses OpenAI Embeddings to understand the context of each inquiry and categorize it accordingly, saving valuable time and resources.
Deskhero's AI also assists in maintaining BuildMax's knowledge base by generating articles from various sources such as Word documents, PowerPoint presentations, PDF files, and scraped website data. This feature allows BuildMax to keep its knowledge base updated and comprehensive without the need for constant manual input.
Furthermore, the AI system improves BuildMax's response time by suggesting replies based on previous inquiries and knowledge base articles. This not only speeds up the response process but also ensures that the responses are accurate and relevant.
Additionally, Deskhero's comprehensive search bar powered by AI helps BuildMax's support team find relevant content quickly and efficiently. The AI system uses OpenAI Embeddings to enhance search results, making it easier for the support team to find the information they need.
Overall, Deskhero's advanced AI capabilities have enabled BuildMax to enhance its customer service process, improve response time, and increase the quality of its customer service.
How does Deskhero's AI system help in sorting and prioritizing inquiries?
Deskhero's AI system uses OpenAI Embeddings to understand the context of each inquiry and categorize it accordingly. This process is automated, saving valuable time and resources.
How does Deskhero's AI system assist in maintaining the knowledge base?
Deskhero's AI generates articles for the knowledge base from various sources such as Word documents, PowerPoint presentations, PDF files, and scraped website data. This allows the knowledge base to be kept updated and comprehensive without the need for constant manual input.
How does Deskhero's AI system improve response time?
Deskhero's AI system suggests replies based on previous inquiries and knowledge base articles. This not only speeds up the response process but also ensures that the responses are accurate and relevant.
* This article provides an example of how a fictive company in the Infrastructure Construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
