ConstructCo receives hundreds of customer inquiries daily, ranging from project updates to technical issues. By leveraging Deskhero's AI capabilities, ConstructCo has been able to automate the process of sorting and prioritizing these tickets. The AI system uses OpenAI Embeddings to understand the context of each ticket and categorize it accordingly, significantly reducing manual labor.
Deskhero's AI also enhances ConstructCo's knowledge base by generating articles from various sources such as Word documents, PowerPoint presentations, PDF files, and scraped website data. This feature allows ConstructCo to maintain an up-to-date and comprehensive knowledge base without the need for constant manual updates.
Additionally, the AI system improves ConstructCo's response time by suggesting replies based on previous tickets and knowledge base articles. This feature not only speeds up the response process but also ensures that the responses are accurate and relevant.
Furthermore, Deskhero's comprehensive search bar powered by AI helps ConstructCo's support team find relevant content quickly and efficiently. The AI system uses OpenAI Embeddings to enhance search results, making it easier for the support team to find the information they need.
Overall, Deskhero's advanced AI capabilities have enabled ConstructCo to streamline its customer support process, improve response time, and enhance the quality of its customer service.
How does Deskhero's AI system categorize tickets?
Deskhero's AI system uses OpenAI Embeddings to understand the context of each ticket and categorize it accordingly. This process is automated, reducing the need for manual labor.
How does Deskhero's AI system suggest replies?
Deskhero's AI system suggests replies based on previous tickets and knowledge base articles. This feature speeds up the response process and ensures that the responses are accurate and relevant.
How does Deskhero's AI system enhance search results?
Deskhero's AI system uses OpenAI Embeddings to enhance search results. This makes it easier for the support team to find the information they need quickly and efficiently.
* This article provides an example of how a fictive company in the Infrastructure Construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
