AquaPath Consulting receives numerous inquiries daily regarding their consulting services. Managing these inquiries manually was proving to be time-consuming and inefficient. By implementing Deskhero, AquaPath was able to automate the ticket management process, significantly reducing response times.
Deskhero's advanced AI capabilities were particularly beneficial. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, further speeding up the response process.
The AI's ability to enhance search results also proved invaluable. When a customer submitted a query, the AI would quickly scan all available resources to provide the most relevant information. This not only improved the quality of responses but also reduced the workload on the customer support team.
Deskhero's custom fields and structured data lists allowed AquaPath to categorize and prioritize tickets effectively. This ensured that urgent queries were addressed promptly, improving overall customer satisfaction.
Overall, Deskhero's advanced AI capabilities have transformed AquaPath's customer support services, making them more efficient and customer-centric.
How does Deskhero's AI improve response times?
Deskhero's AI leverages OpenAI Embeddings from various sources to generate suggested replies to customer queries. This significantly reduces the time taken to respond to each ticket.
How does Deskhero's AI enhance search results?
The AI scans all available resources to provide the most relevant information in response to a customer query. This improves the quality of responses and reduces the workload on the customer support team.
How does Deskhero help in managing tickets?
Deskhero allows you to categorize and prioritize tickets using custom fields and structured data lists. This ensures that all queries are addressed in a timely and efficient manner.
* This article provides an example of how a fictive company in the Inland Waterway Transport Consultants industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
