Waterway Insight has an extensive knowledge base, including articles, manuals, presentations, and more. Managing this vast amount of information was a challenge until they implemented Deskhero.
With Deskhero, Waterway Insight was able to leverage advanced AI capabilities to manage their knowledge base effectively. The AI used OpenAI Embeddings from various sources to find relevant content, which was then organized and made easily accessible.
The AI also enhanced the search functionality within the knowledge base. When a search query was entered, the AI would quickly scan all available resources to provide the most relevant information. This made it easier for both customers and employees to find the information they needed.
Deskhero's ability to generate knowledge base articles from Word, PowerPoint, and PDF files further streamlined the management process. This feature allowed Waterway Insight to quickly add new content to their knowledge base, keeping it up-to-date and comprehensive.
Overall, Deskhero's AI capabilities have greatly improved the management and usability of Waterway Insight's knowledge base, making it a valuable resource for both customers and employees.
How does Deskhero's AI improve the management of the knowledge base?
Deskhero's AI uses OpenAI Embeddings to find relevant content within the knowledge base. This content is then organized and made easily accessible, improving the overall management of the knowledge base.
How does Deskhero's AI enhance the search functionality within the knowledge base?
When a search query is entered, the AI quickly scans all available resources to provide the most relevant information. This enhances the search functionality within the knowledge base, making it easier to find the required information.
How does Deskhero generate knowledge base articles from Word, PowerPoint, and PDF files?
Deskhero uses advanced AI capabilities to extract relevant information from Word, PowerPoint, and PDF files. This information is then used to generate comprehensive knowledge base articles.
* This article provides an example of how a fictive company in the Inland Waterway Transport Consultants industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
