InnovEngine often deals with complex queries related to their innovative engineering solutions. To manage these efficiently, they use Deskhero's ticket management feature. The AI capabilities of Deskhero help in categorizing and prioritizing these tickets based on their urgency and importance. This ensures that critical issues are addressed promptly, improving customer satisfaction.
The knowledge base feature of Deskhero is extensively used by InnovEngine. They upload their policies, manuals, and presentations, which are then transformed into knowledge base articles using AI. This not only saves time but also ensures that the information is easily accessible and understandable for the customers.
Deskhero's AI capabilities also enhance the search results. When a customer searches for a query, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content. This significantly reduces the time taken to find the right information.
Furthermore, Deskhero's AI generates suggested replies for the customer support team. It uses the data from previous tickets and the knowledge base to come up with the most appropriate response. This not only speeds up the response time but also ensures consistency in the quality of support provided.
Lastly, InnovEngine uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the benefits of Deskhero without disrupting their current workflows.
How does Deskhero's AI prioritize tickets?
Deskhero's AI prioritizes tickets based on their urgency and importance. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context and determine the priority.
How does Deskhero's AI enhance search results?
When a customer searches for a query, Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content. This significantly reduces the time taken to find the right information.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses the data from previous tickets and the knowledge base to generate suggested replies. This not only speeds up the response time but also ensures consistency in the quality of support provided.
* This article provides an example of how a fictive company in the Innovation and Invention in Engineering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
