EngiTech Innovations receives a large number of customer queries daily. To manage these effectively, they use Deskhero's ticket management system. The AI capabilities of Deskhero categorize and prioritize these tickets, ensuring that critical issues are addressed promptly.
The knowledge base feature of Deskhero is a vital tool for EngiTech Innovations. They upload their technical manuals, policies, and presentations, which are then converted into knowledge base articles using AI. This not only makes the information more accessible but also simplifies complex technical details for the customers.
Deskhero's AI also enhances the search functionality. When a customer searches for a query, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content. This significantly improves the accuracy of the search results.
Furthermore, Deskhero's AI generates suggested replies for the customer support team. It uses the data from previous tickets and the knowledge base to come up with the most suitable response. This not only improves the response time but also maintains the quality of support provided.
Lastly, EngiTech Innovations uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to utilize the benefits of Deskhero without disrupting their current operations.
How does Deskhero's AI categorize tickets?
Deskhero's AI categorizes tickets based on their content and urgency. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context and categorize the tickets accordingly.
How does Deskhero's AI convert uploaded files into knowledge base articles?
Deskhero's AI uses advanced algorithms to convert uploaded files like manuals, policies, and presentations into knowledge base articles. This makes the information more accessible and understandable for the customers.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses the data from previous tickets and the knowledge base to generate suggested replies. This not only improves the response time but also maintains the quality of support provided.
* This article provides an example of how a fictive company in the Innovation and Invention in Engineering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
