Harmony Heights Psychiatric Hospital has a diverse patient base with varying needs and queries. To manage these effectively, they use Deskhero's ticket management feature. The AI capabilities of Deskhero analyze past tickets and knowledge base articles to suggest responses, significantly reducing response times.
The hospital also leverages the custom fields feature to categorize tickets based on the nature of the query, patient history, and urgency. This structured data helps in prioritizing and routing tickets to the right personnel, ensuring efficient resolution.
Deskhero's AI capabilities are also used to generate knowledge base articles from various sources like word documents, powerpoint presentations, and pdf files. These articles serve as a valuable resource for both patients and staff, providing them with easy access to information.
The comprehensive search bar, powered by AI, enhances the user experience by delivering accurate search results. By using OpenAI embeddings from previous tickets and other resources, the search function provides relevant content to users.
Lastly, Harmony Heights uses the REST API to integrate Deskhero with their existing systems. This seamless integration allows them to leverage the benefits of AI-driven customer support while maintaining their current workflows.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI analyzes past tickets and knowledge base articles to suggest responses to new tickets. This significantly reduces the time taken to draft responses, thereby improving overall response times.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems. This ensures you can leverage the benefits of Deskhero without disrupting your current workflows.
How does Deskhero help in managing patient queries?
Deskhero allows you to categorize and prioritize tickets using custom fields. This ensures that patient queries are routed to the right personnel for efficient resolution.
* This article provides an example of how a fictive company in the Inpatient Psychiatric Facilities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
