RecoverRight uses Deskhero's AI capabilities to manage their comprehensive knowledge base. The system uses OpenAI Embeddings to quickly locate relevant information from policies, procedures, and patient care manuals. This has significantly reduced the time spent searching for information and increased the productivity of the customer support team.
The AI-powered ticket management system is another feature that RecoverRight finds invaluable. The system uses AI to analyze previous tickets and suggest potential solutions. This has greatly reduced the time taken to resolve issues and improved customer satisfaction.
RecoverRight also uses Deskhero's AI capabilities to generate suggested replies for customer inquiries. The system leverages ChatGPT to create responses based on the context of the inquiry, making the responses more accurate and personalized. This has not only improved the quality of customer service but also reduced the workload of the customer support team.
Deskhero's website scraping feature is used by RecoverRight to keep their knowledge base up-to-date. The system automatically scrapes relevant websites for new information and updates the knowledge base accordingly. This ensures that the customer support team always has the most current information at their fingertips.
Finally, RecoverRight uses the custom fields and user groups features to organize their customer support team. This allows them to manage their team more effectively and ensure that each team member is working on the most appropriate tasks.
How has Deskhero's AI capabilities improved RecoverRight's customer service?
Deskhero's AI capabilities have improved RecoverRight's customer service by reducing the time taken to find relevant information, suggesting potential solutions for tickets, generating accurate and personalized responses for customer inquiries, and keeping the knowledge base up-to-date.
How does Deskhero's AI-powered ticket management system work?
Deskhero's AI-powered ticket management system analyzes previous tickets and uses this information to suggest potential solutions for new tickets. This helps to reduce the time taken to resolve issues and improve customer satisfaction.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows RecoverRight to automatically update their knowledge base with new information from relevant websites. This ensures that the customer support team always has the most current information at their fingertips.
* This article provides an example of how a fictive company in the Inpatient Rehabilitation Facilities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
