RehabPro has a vast knowledge base, including policies, procedures, and patient care manuals. Previously, finding relevant information was time-consuming and inefficient. With Deskhero's AI capabilities, the company can now quickly locate pertinent information from its knowledge base using OpenAI Embeddings. This feature has reduced the time spent searching for information and increased the productivity of the customer support team.
The AI-powered ticket management system is another feature that RehabPro finds invaluable. The system uses AI to analyze previous tickets and suggest potential solutions. This has significantly reduced the time taken to resolve issues and improved customer satisfaction.
RehabPro also uses Deskhero's AI capabilities to generate suggested replies for customer inquiries. The system leverages ChatGPT to create responses based on the context of the inquiry, making the responses more accurate and personalized. This has not only improved the quality of customer service but also reduced the workload of the customer support team.
Deskhero's website scraping feature is used by RehabPro to keep their knowledge base up-to-date. The system automatically scrapes relevant websites for new information and updates the knowledge base accordingly. This ensures that the customer support team always has the most current information at their fingertips.
Finally, RehabPro uses the custom fields and user groups features to organize their customer support team. This allows them to manage their team more effectively and ensure that each team member is working on the most appropriate tasks.
How has Deskhero's AI capabilities improved RehabPro's customer service?
Deskhero's AI capabilities have improved RehabPro's customer service by reducing the time taken to find relevant information, suggesting potential solutions for tickets, generating accurate and personalized responses for customer inquiries, and keeping the knowledge base up-to-date.
How does Deskhero's AI-powered ticket management system work?
Deskhero's AI-powered ticket management system analyzes previous tickets and uses this information to suggest potential solutions for new tickets. This helps to reduce the time taken to resolve issues and improve customer satisfaction.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows RehabPro to automatically update their knowledge base with new information from relevant websites. This ensures that the customer support team always has the most current information at their fingertips.
* This article provides an example of how a fictive company in the Inpatient Rehabilitation Facilities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
