HealWell uses Deskhero's AI capabilities to manage their extensive knowledge base. The system uses OpenAI Embeddings to quickly locate relevant information from policies, procedures, and patient care manuals. This has significantly reduced the time spent searching for information and increased the productivity of the helpdesk team.
The AI-powered ticket management system is another feature that HealWell finds extremely beneficial. The system uses AI to analyze previous tickets and suggest potential solutions. This has greatly reduced the time taken to resolve issues and improved patient satisfaction.
HealWell also uses Deskhero's AI capabilities to generate suggested replies for patient inquiries. The system leverages ChatGPT to create responses based on the context of the inquiry, making the responses more accurate and personalized. This has not only improved the quality of helpdesk services but also reduced the workload of the helpdesk team.
Deskhero's website scraping feature is used by HealWell to keep their knowledge base up-to-date. The system automatically scrapes relevant websites for new information and updates the knowledge base accordingly. This ensures that the helpdesk team always has the most current information at their disposal.
Finally, HealWell uses the custom fields and user groups features to organize their helpdesk team. This allows them to manage their team more effectively and ensure that each team member is working on the most suitable tasks.
How has Deskhero's AI capabilities improved HealWell's helpdesk services?
Deskhero's AI capabilities have improved HealWell's helpdesk services by reducing the time taken to find relevant information, suggesting potential solutions for tickets, generating accurate and personalized responses for patient inquiries, and keeping the knowledge base up-to-date.
How does Deskhero's AI-powered ticket management system work?
Deskhero's AI-powered ticket management system analyzes previous tickets and uses this information to suggest potential solutions for new tickets. This helps to reduce the time taken to resolve issues and improve patient satisfaction.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows HealWell to automatically update their knowledge base with new information from relevant websites. This ensures that the helpdesk team always has the most current information at their disposal.
* This article provides an example of how a fictive company in the Inpatient Rehabilitation Facilities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
