Furniture Fixers receives a high volume of customer queries and repair requests daily. Managing these efficiently was a challenge until they implemented Deskhero. The platform's user group feature allows them to categorize their customers and handle their queries more effectively.
Deskhero's advanced AI capabilities have greatly improved the company's ticket management process. By using OpenAI Embeddings from previous tickets and other resources, Deskhero is able to suggest relevant replies to customer queries. This not only saves time but also ensures consistent and accurate responses.
The knowledge base feature of Deskhero has been key in creating a self-help portal for customers. The AI capabilities allow the company to generate articles from various sources like Word, PowerPoint, PDF files, and even scrape data from their website. This has resulted in a comprehensive knowledge base that customers can refer to for common queries.
Moreover, the AI-enhanced search bar provides customers with quick and relevant results, reducing the need for support intervention. The REST API integration also allows Furniture Fixers to seamlessly integrate Deskhero with their existing systems, providing a unified customer support experience.
Overall, Deskhero's advanced AI capabilities have revolutionized Furniture Fixers' customer support process, making it more efficient and customer-centric.
How does Deskhero's AI capabilities improve ticket management?
Deskhero uses OpenAI Embeddings from previous tickets and other resources to suggest relevant replies to customer queries. This not only saves time but also ensures consistent and accurate responses, thereby improving ticket management.
How does Deskhero help in creating a self-help portal for customers?
Deskhero's AI capabilities allow you to generate knowledge base articles from various sources like Word, PowerPoint, PDF files, and even scrape data from your website. This makes it easy to create a comprehensive self-help portal for customers.
Can Deskhero be integrated with existing systems?
Yes, Deskhero comes with a REST API that allows you to seamlessly integrate it with your existing systems.
* This article provides an example of how a fictive company in the Install and Repair Cabinetry & Furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
