Cabinet Connectors deals with a multitude of customer queries and installation requests daily. Efficiently managing these was a challenge until they implemented Deskhero. The platform's ticket management feature allows them to track and respond to all customer inquiries in a timely manner.
The advanced AI capabilities of Deskhero have significantly improved the company's response time. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data, Deskhero is able to suggest relevant replies to customer queries. This not only saves time but also ensures consistent and accurate responses.
Deskhero's knowledge base feature has been instrumental in creating a self-service portal for customers. The AI capabilities allow the company to generate articles from Word, PowerPoint, PDF files, and even scrape data from their website. This has resulted in a comprehensive knowledge base that customers can refer to before reaching out to support.
Furthermore, the AI-enhanced search bar provides customers with quick and relevant results, reducing the need for support intervention. The REST API integration also allows Cabinet Connectors to seamlessly integrate Deskhero with their existing systems, providing a unified customer support experience.
Overall, Deskhero's advanced AI capabilities have transformed Cabinet Connectors' customer support process, making it more efficient and customer-friendly.
How does Deskhero's AI capabilities improve response time?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest relevant replies to customer queries. This reduces the time spent on crafting responses, thereby improving response time.
How does Deskhero help in creating a knowledge base?
Deskhero's AI capabilities allow you to generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from your website. This makes it easy to create a comprehensive self-service portal for customers.
Can Deskhero be integrated with existing systems?
Yes, Deskhero comes with a REST API that allows you to seamlessly integrate it with your existing systems.
* This article provides an example of how a fictive company in the Install and Repair Cabinetry & Furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
