AutoTech Installations deals with a multitude of customer queries daily, which requires an efficient system to manage. With Deskhero's AI capabilities, the company has been able to automate ticket management, categorizing and prioritizing tickets based on their content and urgency.
The AI capabilities of Deskhero also assist AutoTech Installations in generating knowledge base articles from various sources such as uploaded files and scraped website data. This not only saves time but also ensures that the most relevant and updated information is readily available for the support team and customers.
Furthermore, Deskhero's AI-powered search bar has revolutionized the way AutoTech Installations handles customer queries. The search bar uses OpenAI Embeddings from previous tickets and knowledge base articles to provide highly relevant search results, enabling the support team to quickly find the information they need.
Deskhero's custom email domains and user groups allow AutoTech Installations to personalize their customer interactions and improve team collaboration. The AI capabilities also suggest replies to customer inquiries, further enhancing the response time.
In conclusion, Deskhero's advanced AI capabilities have helped AutoTech Installations optimize their helpdesk services, improve response times, and boost customer satisfaction.
How does Deskhero's AI help in generating knowledge base articles?
Deskhero's AI generates knowledge base articles from various sources such as uploaded files and scraped website data, ensuring the most relevant and updated information is readily available.
What benefits does the AI-powered search bar offer?
The AI-powered search bar provides highly relevant search results by using OpenAI Embeddings from previous tickets and knowledge base articles, enabling quick information retrieval.
Does Deskhero's AI suggest replies to customer inquiries?
Yes, Deskhero's AI suggests replies to customer inquiries, enhancing the response time.
* This article provides an example of how a fictive company in the Installation of electrical and electronic motor vehicle equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
