PowerGrid Solutions has a vast array of complex products and services, leading to a wide range of customer queries. To enable customers to find answers themselves, the company decided to enhance their knowledge base using Deskhero's advanced AI capabilities.
Deskhero's AI capabilities allowed PowerGrid Solutions to generate knowledge base articles from word, powerpoint, pdf files, and even scraped website data. This significantly expanded their knowledge base, providing customers with comprehensive information about their products and services.
The AI-powered comprehensive search bar in Deskhero made it easy for customers to find relevant articles in the knowledge base. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance the search results, providing the most relevant content first.
Deskhero's AI also suggested replies based on the knowledge base articles, helping the customer support team to respond to customer queries quickly and accurately. This not only improved the efficiency of the customer support team but also ensured the consistency of the responses.
By enhancing their knowledge base with Deskhero's AI capabilities, PowerGrid Solutions has improved customer self-service, reduced the load on their customer support team, and increased customer satisfaction.
How does Deskhero's AI capabilities help in enhancing the knowledge base?
Deskhero's AI capabilities help in generating knowledge base articles from word, powerpoint, pdf files, and scraped website data. It also enhances the search results in the knowledge base by providing the most relevant content first.
How does Deskhero's AI improve customer self-service?
Deskhero's AI improves customer self-service by expanding the knowledge base and enhancing the search results. This makes it easy for customers to find relevant articles and solve their queries themselves.
How has Deskhero improved PowerGrid Solutions' customer support efficiency?
Deskhero has improved PowerGrid Solutions' customer support efficiency by enhancing their knowledge base, improving customer self-service, and reducing the load on their customer support team. This has led to increased customer satisfaction.
* This article provides an example of how a fictive company in the Installation of Electrical Equipment for Utility Projects industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
