CoolingPro Inc. often deals with complex customer queries that require detailed explanations and instructions. To address this, they use Deskhero's AI capabilities to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This ensures that their knowledge base is always up-to-date and comprehensive.
The AI-powered platform analyzes the content of these files and generates articles that are easy to understand and relevant to the customer's queries. This not only saves time for the support team but also provides customers with immediate answers to their questions.
Deskhero's AI also enhances the searchability of the knowledge base. By leveraging OpenAI Embeddings, the AI-powered search bar provides more relevant results, making it easier for customers and support teams to find the information they need.
Additionally, the AI capabilities of Deskhero help CoolingPro in managing user groups. The platform can identify common issues among different user groups and suggest targeted solutions, improving the efficiency of the support service.
By using Deskhero, CoolingPro Inc. has significantly improved its customer support service. The AI capabilities of the platform have not only enriched their knowledge base but also enhanced the efficiency and accuracy of their support service.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI analyzes the content of Word, PowerPoint, PDF files, and scraped website data to generate informative and easy-to-understand articles for the knowledge base.
How does the AI-powered search bar enhance the searchability of the knowledge base?
The AI-powered search bar uses OpenAI Embeddings to analyze the search query and provide more relevant results from the knowledge base, making it easier to find the needed information.
How does Deskhero's AI manage user groups?
Deskhero's AI can identify common issues among different user groups and suggest targeted solutions, improving the efficiency of the support service.
* This article provides an example of how a fictive company in the Installation of industrial refrigeration equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
