ChillMaster Corp. receives numerous customer support tickets daily. Managing these tickets can be challenging, but with Deskhero's AI capabilities, the process becomes much smoother. The AI analyzes the tickets and categorizes them based on their urgency and complexity, allowing the support team to prioritize and address the issues effectively.
Deskhero's AI also leverages OpenAI Embeddings to analyze previous tickets and knowledge base articles. This enables the platform to suggest relevant solutions to new tickets based on past resolutions. This not only speeds up the resolution process but also ensures consistency in the quality of support provided.
Additionally, the AI capabilities of Deskhero help ChillMaster in managing user groups. The platform can identify common issues among different user groups and suggest targeted solutions, improving the efficiency of the support service.
The AI-powered search bar in Deskhero is another valuable tool for ChillMaster. It enhances the search results by providing more relevant content from the knowledge base, scraped website data, and uploaded files like policies and manuals. This feature helps both the support team and customers find the needed information faster.
By implementing Deskhero, ChillMaster Corp. has significantly improved its ticket management process. The AI capabilities of Deskhero have not only made the process more efficient but also enhanced the accuracy of the support provided.
How does Deskhero's AI help in ticket management?
Deskhero's AI analyzes the content of the tickets and categorizes them based on their urgency and complexity. This helps in prioritizing and addressing the tickets effectively. It also suggests relevant solutions to new tickets based on past resolutions.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to analyze the search query and provide more relevant results from the knowledge base, uploaded files, and scraped website data.
How does Deskhero's AI manage user groups?
Deskhero's AI can identify common issues among different user groups and suggest targeted solutions, improving the efficiency of the support service.
* This article provides an example of how a fictive company in the Installation of industrial refrigeration equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
