FrostTech Solutions receives a high volume of customer queries daily, ranging from installation issues to equipment troubleshooting. With Deskhero's AI capabilities, the company can quickly sort through these tickets, categorizing them based on urgency and complexity. This allows the support team to prioritize and address critical issues promptly.
Deskhero's AI leverages OpenAI Embeddings to analyze previous tickets and knowledge base articles. This enables the platform to suggest relevant solutions to new tickets based on past resolutions. It not only speeds up the resolution process but also ensures consistency in the quality of support provided.
The AI-powered search bar in Deskhero is another valuable tool for FrostTech. It enhances the search results by providing more relevant content from the knowledge base, scraped website data, and uploaded files like policies and manuals. This feature helps both the support team and customers find the needed information faster.
Deskhero's AI also generates suggested replies for the support team based on the analyzed data. These suggestions help the team to respond to customer queries more efficiently, reducing the overall response time.
By implementing Deskhero, FrostTech Solutions has significantly improved its customer support service. The AI capabilities of Deskhero have not only made the process more efficient but also enhanced the accuracy of the support provided.
How does Deskhero's AI categorize tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the tickets and categorizes them based on their urgency and complexity. This helps in prioritizing and addressing the tickets effectively.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to analyze the search query and provide more relevant results from the knowledge base, uploaded files, and scraped website data.
How does Deskhero's AI generate suggested replies?
Deskhero's AI analyzes the content of the tickets and uses the data from previous tickets, knowledge base articles, and other resources to generate suggested replies. This helps in providing quick and accurate responses to customer queries.
* This article provides an example of how a fictive company in the Installation of industrial refrigeration equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
