GranitePro Maintenance often deals with complex customer inquiries that require detailed technical knowledge. To handle these inquiries effectively, they use Deskhero's knowledge base feature. The advanced AI capabilities of Deskhero enable the automatic generation of knowledge base articles from word, powerpoint, pdf files, and even scraped website data.
Deskhero's AI uses OpenAI Embeddings to understand the content of these files and generate comprehensive articles. This not only saves time but also ensures that the knowledge base is always up-to-date with the latest information.
Furthermore, GranitePro Maintenance uses Deskhero's AI to enhance the searchability of their knowledge base. The AI uses the embeddings to find the most relevant content when a customer support agent searches for information. This significantly reduces the time spent searching for information and increases the efficiency of the customer support process.
Additionally, GranitePro Maintenance uses Deskhero's AI to generate suggested replies to customer inquiries. The AI uses the embeddings from previous tickets and knowledge base articles to generate accurate and timely responses, improving the overall customer experience.
Overall, Deskhero's AI capabilities have enabled GranitePro Maintenance to improve their knowledge base management and provide better service to their customers.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses OpenAI Embeddings to understand the content of word, powerpoint, pdf files, and scraped website data. It then uses this understanding to generate comprehensive knowledge base articles.
How does Deskhero's AI enhance the searchability of the knowledge base?
When a customer support agent searches for information in the knowledge base, the AI uses the embeddings to find the most relevant content. This reduces the time spent searching for information and increases the efficiency of the customer support process.
How does Deskhero's AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies. This helps the customer support team respond to inquiries more quickly and accurately.
* This article provides an example of how a fictive company in the Installation and Maintenance of Building Stone industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
