MarbleTech Installations receives a high volume of customer inquiries daily. Managing these inquiries effectively is crucial for maintaining high customer satisfaction. To achieve this, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero enable the automatic categorization of tickets based on their content, ensuring that each ticket is directed to the right department.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations to generate suggested replies. This allows the customer support team to respond to inquiries more quickly and accurately, improving the overall customer experience.
Furthermore, MarbleTech Installations uses Deskhero's AI to enhance the search results within the platform. When a customer support agent searches for information related to a ticket, the AI uses the embeddings to find the most relevant content. This significantly reduces the time spent searching for information and increases the efficiency of the customer support process.
Additionally, MarbleTech Installations uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI can scrape data from their website and automatically update the knowledge base, ensuring that the most recent information is always available for the customer support team.
Overall, Deskhero's AI capabilities have enabled MarbleTech Installations to streamline their ticket management process and provide better service to their customers.
How does Deskhero's AI categorize tickets?
Deskhero's AI uses OpenAI Embeddings from the content of the tickets to understand their context and categorize them accordingly. This ensures that each ticket is directed to the appropriate department.
How does Deskhero's AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This helps the customer support team respond to inquiries more quickly and accurately.
How does Deskhero's AI enhance search results?
When a customer support agent searches for information related to a ticket, the AI uses the embeddings to find the most relevant content. This reduces the time spent searching for information and increases the efficiency of the customer support process.
* This article provides an example of how a fictive company in the Installation and Maintenance of Building Stone industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
