NuclearTech Solutions receives numerous customer queries and tickets each day, ranging from technical issues to requests for maintenance services. With Deskhero's advanced AI capabilities, the company can leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times.
Deskhero's AI capabilities also enhance the search results within the platform. When a customer raises a ticket, the AI quickly scans through all the available data and provides the most relevant information to the support team. This not only speeds up the process but also ensures that the team has all the necessary information at their fingertips.
The AI-powered knowledge base is another feature that NuclearTech Solutions finds extremely useful. The AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This makes it easier for the support team to access and share information with customers.
Moreover, Deskhero's AI capabilities help NuclearTech Solutions to manage their tickets more efficiently. The AI can categorize and prioritize tickets based on their urgency and complexity, allowing the support team to focus on the most critical issues first.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of NuclearTech Solutions' customer support services. The company has seen a marked improvement in response times, ticket resolution rates, and customer satisfaction scores.
How does Deskhero's AI improve response times?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This significantly reduces the time taken to respond to customer queries.
How does the AI enhance search results within Deskhero?
When a ticket is raised, Deskhero's AI scans through all the available data and provides the most relevant information to the support team. This not only speeds up the process but also ensures that the team has all the necessary information at their fingertips.
How does Deskhero's AI help in managing tickets?
Deskhero's AI can categorize and prioritize tickets based on their urgency and complexity. This allows the support team to focus on the most critical issues first, improving overall ticket management efficiency.
* This article provides an example of how a fictive company in the Installation and Maintenance of Nuclear Reactors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
