AtomSafe Co. receives a wide variety of customer queries and issues every day. To manage these efficiently, the company uses Deskhero's advanced AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies and enhance search results.
One of the key benefits of Deskhero's AI for AtomSafe Co. is the creation of a comprehensive knowledge base. The AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has made it easier for the support team to access and share information with customers.
Deskhero's AI also enhances the search results within the platform. When a customer raises a ticket, the AI quickly scans through all the available data and provides the most relevant information to the support team. This not only speeds up the process but also ensures that the team has all the necessary information at their fingertips.
Furthermore, the AI helps AtomSafe Co. to manage their tickets more efficiently. The AI can categorize and prioritize tickets based on their urgency and complexity, allowing the support team to focus on the most critical issues first.
Overall, by leveraging Deskhero's advanced AI capabilities, AtomSafe Co. has been able to improve knowledge sharing, enhance search results, and improve ticket resolution efficiency.
How does Deskhero's AI help in creating a comprehensive knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This makes it easier for the support team to access and share information with customers.
How does the AI enhance search results within Deskhero?
When a ticket is raised, Deskhero's AI scans through all the available data and provides the most relevant information to the support team. This not only speeds up the process but also ensures that the team has all the necessary information at their fingertips.
How does Deskhero's AI help in managing tickets?
Deskhero's AI can categorize and prioritize tickets based on their urgency and complexity. This allows the support team to focus on the most critical issues first, improving overall ticket management efficiency.
* This article provides an example of how a fictive company in the Installation and Maintenance of Nuclear Reactors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
