ReactorGuard Inc. deals with a wide range of customer queries and issues every day. To manage these efficiently, the company uses Deskhero's advanced AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to predict potential issues and provide proactive solutions.
With Deskhero's AI, ReactorGuard Inc. has been able to significantly reduce the number of tickets raised by customers. By predicting issues before they occur and providing timely solutions, the company has managed to prevent many problems from escalating.
Deskhero's AI also enhances the efficiency of ReactorGuard Inc.'s support team. The AI categorizes and prioritizes tickets, allowing the team to focus on the most urgent and complex issues first. This has resulted in faster resolution times and higher customer satisfaction scores.
Furthermore, the AI-powered knowledge base has proved to be a valuable resource for both the support team and the customers. The AI can generate knowledge base articles from various sources, making it easier for the team to access and share information.
Overall, by leveraging Deskhero's advanced AI capabilities, ReactorGuard Inc. has been able to provide proactive customer support, reduce the number of tickets, and enhance customer satisfaction.
How does Deskhero's AI help in providing proactive customer support?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to predict potential issues and provide proactive solutions. This helps in preventing problems from escalating and reduces the number of tickets raised by customers.
How does the AI enhance the efficiency of the support team?
Deskhero's AI categorizes and prioritizes tickets, allowing the support team to focus on the most urgent and complex issues first. This results in faster resolution times and higher customer satisfaction scores.
How does the AI-powered knowledge base benefit the support team and the customers?
The AI-powered knowledge base can generate articles from various sources, making it easier for the support team to access and share information. This not only improves the efficiency of the team but also provides customers with valuable information.
* This article provides an example of how a fictive company in the Installation and Maintenance of Nuclear Reactors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
