MegaTech Installations uses Deskhero's AI capabilities to manage their vast number of customer queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This significantly reduces the time taken to respond to customer queries, improving customer satisfaction.
Additionally, MegaTech uses Deskhero's AI to enhance search results. When customers use the comprehensive search bar, the AI uses the same OpenAI Embeddings to provide the most relevant results. This reduces the time customers spend searching for information, further improving their experience.
The custom fields feature allows MegaTech to categorize their tickets based on the type of machinery involved and the nature of the query. This makes it easier for their customer support team to prioritize and manage tickets.
MegaTech also uses the kanban board feature to track the progress of each ticket. This provides a visual representation of the ticket's status, making it easier for the team to manage their workload.
Finally, MegaTech uses the REST API to integrate Deskhero with their existing systems. This ensures a seamless flow of information between systems, reducing the risk of errors.
How does Deskhero's AI improve the customer experience?
Deskhero's AI improves the customer experience by providing faster, more accurate responses to customer queries and enhancing search results.
How does the custom fields feature help MegaTech manage tickets?
The custom fields feature allows MegaTech to categorize their tickets based on the type of machinery involved and the nature of the query. This makes it easier for their customer support team to prioritize and manage tickets.
How does MegaTech use the REST API?
MegaTech uses the REST API to integrate Deskhero with their existing systems. This ensures a seamless flow of information between systems, reducing the risk of errors.
* This article provides an example of how a fictive company in the Installation of machinery in industrial plants industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
