TopCover Roofing Services has a comprehensive knowledge base consisting of installation guides, product specifications, and troubleshooting documents. They use Deskhero's advanced AI capabilities to automatically generate articles from these documents, making it easier for their support team to find relevant information quickly.
The AI feature also enhances the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This enables the support team to provide accurate and timely responses to customer queries.
Deskhero's AI capabilities also help in generating suggested replies based on the content found in the knowledge base and previous tickets. This not only saves time for the support team but also ensures consistency in the responses.
Using Deskhero's REST API, TopCover Roofing Services has integrated the platform with their existing CRM system. This allows them to manage customer interactions seamlessly and maintain a unified view of the customer data.
Overall, Deskhero has enabled TopCover Roofing Services to enhance their customer support services, reduce response times, and improve customer satisfaction.
How does Deskhero's AI feature enhance the search results?
Deskhero's AI feature leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance the search results. This enables the support team to find relevant information quickly and provide accurate responses.
How does Deskhero help in generating suggested replies?
Deskhero uses its advanced AI capabilities to generate suggested replies based on the content found in the knowledge base and previous tickets. This not only saves time for the support team but also ensures consistency in the responses.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, such as CRM, ERP, etc.
* This article provides an example of how a fictive company in the Installation of Roof Coverings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
