SkyHigh Roofing Solutions receives a large volume of customer queries and requests daily. They use Deskhero's ticket management feature to efficiently handle these tickets and ensure timely responses.
Deskhero's advanced AI capabilities play a crucial role in this process. The AI feature leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies. This helps the support team to respond to tickets quickly and accurately.
SkyHigh Roofing Solutions also uses Deskhero's user groups feature to assign tickets to the appropriate teams based on the nature of the query. This ensures that the tickets are handled by the right people, further improving the response times.
With Deskhero's custom email domains feature, SkyHigh Roofing Solutions maintains a professional image in their communication with customers. The platform also provides a comprehensive search bar, making it easy for the support team to find the information they need.
By using Deskhero, SkyHigh Roofing Solutions has significantly improved their ticket management process, reduced response times, and enhanced customer satisfaction.
How does Deskhero's AI feature help in ticket management?
Deskhero's AI feature leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies. This helps the support team to respond to tickets quickly and accurately.
What is the user groups feature in Deskhero?
The user groups feature in Deskhero allows you to assign tickets to the appropriate teams based on the nature of the query. This ensures that the tickets are handled by the right people, improving the response times.
Can Deskhero be used for professional communication with customers?
Yes, with Deskhero's custom email domains feature, you can maintain a professional image in your communication with customers.
* This article provides an example of how a fictive company in the Installation of Roof Coverings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
