SecureHome Inc., a leading provider of home security systems, was struggling with an overwhelming volume of customer queries and support tickets. The company turned to Deskhero to help manage their customer support more efficiently.
Using Deskhero's advanced AI capabilities, SecureHome was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data. This allowed the AI to find relevant content and generate suggested replies, significantly reducing the time spent on each ticket.
Deskhero's comprehensive search bar also proved invaluable. By enhancing search results with AI, SecureHome's support team could quickly find relevant information from their vast knowledge base and provide accurate responses to customer queries.
The custom fields feature allowed SecureHome to categorize tickets based on the type of security system or issue, making it easier to assign tickets to the right support team member. This led to faster resolution times and increased customer satisfaction.
Finally, SecureHome utilized Deskhero's REST API to integrate the platform with their existing CRM system, creating a unified customer support solution. This integration further streamlined their workflow and improved their overall service.
How does Deskhero's AI enhance the ticket management system?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content and generate suggested replies. This significantly reduces the time spent on each ticket and increases the accuracy of responses.
How does Deskhero's search bar work?
Deskhero's comprehensive search bar uses AI to enhance search results, allowing users to quickly find relevant information from their knowledge base.
Can Deskhero be integrated with other systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems, creating a unified customer support solution.
* This article provides an example of how a fictive company in the Installation of security systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
