SafeGuard Solutions, a security system installation company, was looking for a way to improve their customer support and ticket resolution process. They chose Deskhero for its advanced AI capabilities and comprehensive features.
Using Deskhero, SafeGuard Solutions was able to leverage AI to generate suggested replies to customer queries. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content, greatly reducing the time spent on each ticket.
Deskhero's custom email domains feature allowed SafeGuard Solutions to maintain their brand identity in their communications. The user groups feature also helped them organize their support team more effectively, ensuring that tickets were assigned to the right person.
With the help of Deskhero's knowledge base feature, SafeGuard Solutions was able to create a comprehensive repository of information. This made it easier for their support team to find the information they needed to resolve tickets quickly and accurately.
Finally, the integration of Deskhero's REST API with SafeGuard Solutions' existing systems created a seamless customer support experience, further improving their service quality.
How does Deskhero's AI improve the ticket resolution process?
Deskhero's AI uses OpenAI Embeddings from various resources to suggest replies to customer queries, greatly reducing the time spent on each ticket and improving the accuracy of responses.
What is the benefit of Deskhero's custom email domains feature?
Deskhero's custom email domains feature allows companies to maintain their brand identity in their communications.
How does Deskhero's knowledge base feature work?
Deskhero's knowledge base feature allows companies to create a comprehensive repository of information, making it easier for their support team to find the information they need to resolve tickets quickly and accurately.
* This article provides an example of how a fictive company in the Installation of security systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
