GuardianTech, a commercial security system installer, was facing challenges in managing their growing customer base and their diverse range of queries. They needed a solution that could handle the volume and complexity of their customer support needs.
By implementing Deskhero, GuardianTech was able to utilize its advanced AI capabilities to streamline their helpdesk operations. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest replies to customer queries, greatly reducing response times.
Deskhero's kanban board feature allowed GuardianTech to visualize their ticket workflow, helping them identify bottlenecks and improve their processes. The custom fields feature also enabled them to categorize tickets based on the type of security system or issue, ensuring they were handled by the right team member.
With Deskhero's website scraping feature, GuardianTech was able to pull relevant information from their website into their knowledge base. This made it easier for their support team to find and share information with customers.
Finally, the integration of Deskhero's REST API with GuardianTech's existing systems created a seamless customer support experience, further improving their service quality.
How does Deskhero's AI improve helpdesk efficiency?
Deskhero's AI uses OpenAI Embeddings from various resources to suggest replies to customer queries, greatly reducing response times and improving the accuracy of responses.
What is the benefit of Deskhero's kanban board feature?
Deskhero's kanban board allows users to visualize their ticket workflow, helping identify bottlenecks and improve processes.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature pulls relevant information from your website into your knowledge base, making it easier to find and share information with customers.
* This article provides an example of how a fictive company in the Installation of security systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
