AirFlow Installations receives a multitude of customer queries every day, from installation procedures to maintenance guidelines. The company uses Deskhero's structured data lists and custom fields to categorize these queries, providing a clear overview for the customer support team.
Deskhero's advanced AI capabilities have been instrumental in improving AirFlow's response quality. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI suggests relevant replies, allowing the support team to provide comprehensive and accurate responses.
The AI also enhances the search results within the platform. When a support team member searches for a specific issue, the AI uses the embeddings to display the most pertinent information, reducing the time spent on searching for solutions and increasing efficiency.
Moreover, the AI capabilities extend to the knowledge base, where it generates articles from Word, PowerPoint, and PDF files. This feature allows AirFlow Installations to keep their knowledge base updated, ensuring that the support team always has the most recent and relevant information.
In conclusion, Deskhero's advanced AI capabilities have allowed AirFlow Installations to enhance their customer support process, leading to increased efficiency and customer satisfaction.
How has Deskhero improved AirFlow Installations' response quality?
Deskhero's AI capabilities generate suggested replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This feature enables the support team to provide comprehensive and accurate responses, thereby improving their response quality.
How does Deskhero's AI enhance search results?
When a support team member searches for a specific issue, Deskhero's AI uses the embeddings to display the most pertinent information, reducing the time spent on searching for solutions and increasing efficiency.
How does Deskhero's AI help in updating the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This feature allows AirFlow Installations to easily update their knowledge base with the most recent and relevant information.
* This article provides an example of how a fictive company in the Installation of Ventilation Systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
