SkyHigh Roofing Services uses Deskhero's user groups feature to categorize their customers based on their needs and preferences. The AI capabilities of Deskhero further enhance this process by predicting the needs and preferences of a customer based on their previous interactions.
The company also uses the custom email domains feature to maintain a professional image in their customer interactions. The AI capabilities of Deskhero analyze the content of the emails to suggest appropriate responses, improving the quality of their customer interactions.
The kanban board provided by Deskhero allows SkyHigh Roofing Services to visualize their workflow and track the progress of each ticket. The AI capabilities of Deskhero predict the completion time of a ticket based on historical data, helping the company manage their resources more efficiently.
Deskhero's knowledge base is a valuable resource for both customers and customer service representatives. The AI-powered platform can generate articles from word, powerpoint, pdf files, and even scrape data from the company's website. This feature provides a comprehensive and up-to-date knowledge base.
Lastly, the advanced search bar powered by AI helps customers find relevant information quickly and easily. It uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide accurate search results.
How does Deskhero's AI capabilities enhance customer experience?
Deskhero's AI capabilities analyze previous customer interactions to predict their needs and preferences. This allows for personalized and efficient customer service.
How does the AI-powered kanban board work?
The AI capabilities of Deskhero predict the completion time of a ticket based on historical data. This helps in efficient resource management.
How is the knowledge base updated?
The AI-powered platform can generate articles from word, powerpoint, pdf files, and even scrape data from the company's website to keep the knowledge base updated.
* This article provides an example of how a fictive company in the Installation and Repair of Roof Framing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
