PeakTop Roof Solutions uses Deskhero's ticket management feature to efficiently handle customer inquiries and complaints. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest appropriate responses, reducing the time spent by customer service representatives on each ticket.
The company also benefits from the custom fields and structured data lists provided by Deskhero. These features allow them to categorize and prioritize tickets based on their urgency and complexity. The AI capabilities further enhance this process by predicting the urgency and complexity of a ticket based on historical data.
Deskhero's knowledge base is another valuable resource for PeakTop Roof Solutions. The AI-powered platform can generate articles from word, powerpoint, pdf files, and even scrape data from the company's website. This feature provides a comprehensive and up-to-date knowledge base for both customers and customer service representatives.
The advanced search bar powered by AI helps customers find relevant information quickly and easily. It uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide accurate search results.
Lastly, the REST API provided by Deskhero allows PeakTop Roof Solutions to integrate the platform with their existing systems. This seamless integration further enhances the efficiency of their customer support and helpdesk services.
How does Deskhero's AI capabilities improve the response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest appropriate responses. This reduces the time spent by customer service representatives on each ticket.
How does the AI-powered search bar work?
The search bar uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide accurate search results.
Can Deskhero be integrated with existing systems?
Yes, the REST API provided by Deskhero allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Installation and Repair of Roof Framing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
