FlagStone Creations, a prominent provider of flag and ceramic tile installation services, was looking to improve their customer support efficiency and keep their knowledge base current. They found the solution in Deskhero's AI capabilities and website scraping feature.
Deskhero's advanced AI capabilities leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content quickly and efficiently. This improved FlagStone's response time to customer inquiries and reduced the load on their support staff.
The AI-powered suggested replies feature of Deskhero also proved invaluable for FlagStone. It allowed their support staff to provide accurate and timely responses to customer inquiries, further improving their efficiency.
Deskhero's website scraping feature allowed FlagStone to keep their knowledge base up-to-date with the latest information from their website. This ensured that customers always had access to the most current information.
By implementing Deskhero, FlagStone was able to improve their customer support efficiency and keep their knowledge base current, leading to improved customer satisfaction.
How did Deskhero's AI capabilities improve FlagStone's customer support efficiency?
Deskhero's AI capabilities used OpenAI Embeddings from various sources to find relevant content quickly and efficiently. This improved FlagStone's response time to customer inquiries and reduced the load on their support staff.
What benefits did the AI-powered suggested replies feature bring to FlagStone?
The AI-powered suggested replies feature allowed FlagStone's support staff to provide accurate and timely responses to customer inquiries, improving their efficiency.
How did Deskhero's website scraping feature benefit FlagStone?
The website scraping feature allowed FlagStone to keep their knowledge base up-to-date with the latest information from their website, ensuring that customers always had access to the most current information.
* This article provides an example of how a fictive company in the Installation services for ceramic tiles and flags industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
