TileMaster Inc., a leading provider of ceramic tile and flag installation services, was struggling with managing a growing volume of customer inquiries and support tickets. They turned to Deskhero to streamline their customer support processes.
Deskhero's advanced AI capabilities leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This AI capability enabled TileMaster to find relevant content quickly and efficiently, improving their response time to customer inquiries.
Furthermore, the AI-powered suggested replies feature of Deskhero allowed TileMaster's support team to provide accurate and timely responses to customer inquiries. This feature significantly reduced the time spent by support staff on each ticket, allowing them to handle more tickets in less time.
The comprehensive search bar and REST API features of Deskhero also proved invaluable for TileMaster. The search bar made it easy for support staff to find relevant information quickly, while the REST API allowed for seamless integration with TileMaster's existing systems.
As a result of implementing Deskhero, TileMaster saw a significant improvement in their customer support efficiency and customer satisfaction ratings.
How did Deskhero's AI capabilities improve TileMaster's response time to customer inquiries?
Deskhero's AI capabilities used OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content quickly and efficiently. This reduced the time taken to respond to customer inquiries.
What benefits did the AI-powered suggested replies feature of Deskhero bring to TileMaster?
The AI-powered suggested replies feature allowed TileMaster's support staff to provide accurate and timely responses to customer inquiries, reducing the time spent on each ticket and increasing the number of tickets they could handle.
How did the REST API feature of Deskhero benefit TileMaster?
The REST API feature allowed for seamless integration with TileMaster's existing systems, making it easier for them to manage their customer support processes.
* This article provides an example of how a fictive company in the Installation services for ceramic tiles and flags industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
